Welcome to moto-cnc FAQ page. Before contacting our customer service team, please take a few minutes to browse our comprehensive FAQ section. Chances are you'll find the answer to your question about our cnc Bar Conversion products here more quickly!
Q: I want to return my purchase! What do I do?
A: The easiest way for you to return the merchandise is to log in to moto-cnc.com and fill in a return request.
Alternatively contact us via online chat or https://moto-cnc.com/contact and we will be happy to assist you with any issues.
Any goods returned should be in a saleable condition. Any goods that have been fitted (unless faulty), and/or have damage to packaging, anodising, surface finishes or hardware will incur a charge of 50% of the sale price, refunded within 30 days. (We reserve the right to request photo's of the parts prior to accepting any return)
All parts are rigorously checked by our quality department prior to dispatch, therefore we can guarantee they arrived as intended.
Any faulty goods that have been returned will be on a like for like basis, we will send an exact replacement, and we will incur the return postage costs.
Refunds will not be given due to failure to measure for adequate line lengths, fork diameters, handlebar & fairing compatibility and reservoir clearances prior to purchase.
None of these terms affect your legal rights and these are not diminished in any way.If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Q: Can I exchange my order instead of returning it?
A: As a moto-cnc.com customer you have the option of exchanging an eligible order instead of returning it for a refund. The funds from the original order can be transferred to an e-Gift Card when the exchange is processed.
If the exchange order is returned, we will issue the refund back to an e-Gift Card for the full amount (minus shipping). An exchange also requires the original order to be returned to moto-cnc within 14 days.
If we do not receive the original order within 14 days, the credit card on file will be charged the full amount of the replacement order. Please reach out to us using our online chat, or email, and we will gladly share more details on how to process an exchange.
Q: How long does it take for me to get a refund?
A: For the vast majority of returns, it takes around 3-5 Business Days for us to get your package back to us, inspect it and refund the original payment account. This is of course subject to any delays by the courier or your card company.
Please send any returns back to us signed and tracked, as we will not be held resposible, nor will any refunds be given for any missing or damaged items.