Delivery & Returns
All of our packages - international and domestic are dispatched using only trusted couriers (DPD, DHL, UPS, Royal Mail and Hermes) where the item is tracked, and/or a signature is required upon delivery.Our shipping charges are based on the weight of the consignment and our standard delivery method by Hermes (within the UK) or Royal Mail Airmail (country dependant) for international customers.Generally in the UK you can expect to receive your parts within 5 working days (excluding weekends and UK bank holidays) of placing the order, depending on stock availability. Internationally this varies but tracking details will be provided to easily track your order when in transit.
Any products returned for a refund, that we deem damaged by the customer, due to prior fitment to the motorcycle and/or unsatisfactory packaging, will incur a £25 re anodising surcharge (deductable from the refund amount).
This fee is non negotiable, and does not affect your statutory rights, under the long distance selling regulations.
All of our parts are quality checked prior to dispatch, and are sent 100% defect free.
Ordering from abroad and Import Duties
You can make an overseas order on our website. Please help us and our delivery companies by taking extra care with the address details to ensure they are correct. Please note your goods may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You are responsible for payment of any such import duties and taxes. moto-cnc has no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order. Failure to pay these charges will result in your parcel being returned and a 25% restocking fee (of original invoice value) being applied to your order.Should you have a product you would like to return, please email us at firstname.lastname@example.org first, so that we can authorise the return. You will then be given all the details you need to make the return as quick and efficient as possible.Please have your delivery note or invoice number to hand when getting in touch.If you purchased the product from one of our dealers, please contact them to process the return.